Smart home
not working?
Loxone system unstable, scenes faulty or installer no longer reachable? We take over: diagnosis, fix, handover. Berlin & approx. 100 km, nationwide by arrangement.
Experience
Digital Experience Tour
See how a fully automated Loxone home works in everyday life.
- Certified Loxone partner - planning, installation and service from one source
- Dedicated point of contact from first call to handover
- Free initial consultation - no quote without a personal conversation
Does this sound familiar?
Scenes run unreliably
Light, shading or heating don't react as expected — sometimes it works, sometimes it doesn't.
The installer is no longer reachable
No point of contact, no documentation, no way to make changes.
App chaos instead of simple control
Too many apps, confusing controls — frustration instead of comfort in everyday life.
Do you recognise this?
These are the most common problems customers come to us with.
We take over. Even without the original configuration.
Most integrators refuse to take on other people's Loxone installations. We don't. That is exactly our speciality: we analyse the system from the ground up, regardless of who installed it and whether documentation exists.
After our work you have a fully documented, stable installation — and are no longer dependent on a single installer.
No prior access needed
Neither the original configuration nor login credentials from the old installer.
Diagnosis before quote
We look first, then tell you what it costs. No flat-rate guessing.
Independence afterwards
After handover you are accessible to any competent integrator.
Our approach: clear and transparent
Initial talk & diagnosis
We analyse the current state of your system — honestly, without sugar-coating, with a clear finding.
Quote
After the diagnosis you receive a binding quote. No guessing, no hidden costs.
Stabilisation & fix
We bring the system into a stable, reliable state: scenes, logic, interfaces.
Handover & documentation
You receive full documentation and a dedicated point of contact for the future.
What you have after our work
After handover you are independent — from us and from any other installer.
2-year warranty
On all work we carry out, in writing, without restrictions.
3 months of fine-tuning
We adjust scenes and automations to your wishes until everything runs exactly as you imagine.
Full documentation
Wiring diagram, configuration, user manual: everything handed over so you don't end up in the same situation again.
Direct point of contact
No call centre. Direct contact with us for maintenance, changes and extensions.
Why GEN Smart Home?
- Diagnosis within 48 h: Fast response, clear finding.
- Quote after diagnosis: No surprises on the invoice.
- We take over third-party installations: Even if the system was installed by someone else.
- Full documentation: After our work you know exactly what is connected and how it works.
- Berlin + approx. 100 km: On site in person, direct contact. Nationwide by arrangement.
- Loxone specialist: Loxone is our system. Other systems (e.g. KNX) when appropriate — the brain is always Loxone.