Problems with Loxone?
Let’s find your next step.
Lighting, heating or blinds not working reliably? An unfinished project or an installer you can no longer reach? We visit for a free initial consultation and discuss how to move forward.
Free initial consultation at your property
Show us your home and tell us what you would like to improve. We discuss the situation, your wishes and the next practical steps — in person, free of charge and without obligation.
Berlin & Brandenburg. More distant properties by arrangement.
Request a free consultationKnow your next step
- Discuss your questions with a Loxone specialist
- Explore the options and agree a sensible next step
- Get an initial idea of the work involved
The first consultation helps you understand the options. Before taking over or changing your existing system, we agree a paid technical diagnosis and document its current condition. Scope and costs are agreed before work starts.
What happens after the free consultation?
Further diagnosis, planning and implementation are paid services. Labour costs €70–90 per hour including VAT. Required components are agreed separately. We agree the scope and costs before starting.
A clear starting point for your Loxone system
The technical diagnosis records existing functions and faults. This makes the original condition clear and defines the repairs or changes you commission.
- Configuration, access & documentation
- Hardware, network & interfaces
- Existing functions & faults
- Findings & agreed scope of work
Experience
Digital Experience Tour
See how a fully automated Loxone home works in everyday life.
- Certified Loxone partner - planning, installation and service from one source
- Dedicated point of contact from first call to handover
- Free initial consultation - no quote without a personal conversation
Does this sound familiar?
Scenes run unreliably
Light, shading or heating don't react as expected — sometimes it works, sometimes it doesn't.
The installer is no longer reachable
No point of contact, no documentation, no way to make changes.
App chaos instead of simple control
Too many apps, confusing controls — frustration instead of comfort in everyday life.
Do you recognise this?
These are the most common problems customers come to us with.
Existing Loxone installation? Inspect first, then take over.
We also help with unfinished projects or installations by another company. At the free first visit we clarify your situation, available access and documentation.
Before technical changes, you commission a paid audit. We document the current condition and then agree the specific work.
Clarify access together
Review configuration and documentation; account for missing information in the audit.
Document the current condition
Record existing functions and faults before our changes.
Agree the scope
Repair or completion follows agreement on scope and costs.
Our approach: clear and transparent
Free first on-site visit
We view your property, discuss the problems and estimate the scope. No technical diagnosis or changes to the system at this introductory visit.
Paid technical audit
After your approval, we inspect the existing installation and document functions, faults and current condition. We agree the scope and costs before starting.
Agreed repair or completion
Based on the audit, we agree the specific work and costs. Only then do we change, repair or complete the Loxone installation.
Testing, acceptance & documentation
We test the agreed functions and document our changes. You receive a documented handover of the agreed work.
What you have after our work
After handover you are independent — from us and from any other installer.
Documented handover
The initial condition, commissioned work and our changes are documented and verifiable.
Further adjustments by agreement
For additional scenes, maintenance or extensions, we agree the scope and costs before the next appointment.
Full documentation
Wiring diagram, configuration, user manual: everything handed over so you don't end up in the same situation again.
Direct point of contact
No call centre. Direct contact with us for maintenance, changes and extensions.
Why GEN Smart Home?
- Free first visit: View the property, discuss goals and estimate the scope.
- Quote after diagnosis: No surprises on the invoice.
- We take over third-party installations: Even if the system was installed by someone else.
- Full documentation: After our work you know exactly what is connected and how it works.
- Berlin & Brandenburg: Longer distances by arrangement.
- Loxone specialist: Loxone is our system. Other systems (e.g. KNX) when appropriate — the brain is always Loxone.